When my mood grew dark and my temper foul,
When frustrated impatience was on display,
When it seemed it was time to throw in the towel,
Along came Ash to save the day.
There are good people out there whose skill, kindness and willingness to help goes unacknowledged. Ash is one of those people, a person you will likely never meet unless you live in the Saratoga Springs area of New York and shop at Best Buy. Ash deserves to be recognized, so here’s to you Ash.
Last post, I pondered my reluctant relationship with ‘tech’. I’m not fearful of it, although, I am concerned about its reach and intrusion into our lives. I like it when I can use it as I would use a physical tool. My phone is no more than a communicator 99% of the time and my computer has been a reference tool. Only recently, in the past few years, has it become a notebook and only last week did I use it to reach out to you. I don’t believe I’m a technophobe, but rather, I’m technology challenged.
I’m not too proud to admit, “I don’t know”, and then go find someone who does. I found that person at the Best Buy in Saratoga Springs where I purchased my new Tracfone (yeah, I hear you laughing). I walked into the phone section and met my savior, Ash.
“Can you help me? I purchased this phone two days ago and I can’t get it to work”.
It was 8:00 at night and the store was quiet with one hour left until closing time. Ash asked what the problem was and I told her my story. It basically boiled down to, “the lady on the helpline said my phone won’t accept the service”. Ash told me that they couldn’t call on my behalf. Then, Ash said, “let me see what I can do.” Ash went above and beyond for me and when I left at closing time, I had a working phone, thanks to Ash.
Ash used a very particular skill set to figure out what was needed and by sheer dumb luck, I had what was needed in my computer bag to complete the task. Without Ash, I would have laid another brick in the wall of techno-phobia.